Anonymous

Interstate National Dealer Services Car Warranty Review

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Blown up engine supposed to be covered. 28 days later it is still in shop waiting for approval. I have the best plan from them but they give us such a runaround and no answers. Do not purchase this warranty.
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Reason of review:
Order processing issue
Anonymous

Sack of turds

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This *** *** ant company and its representatives think it is OK to just continue to call you no matter what. Yesterday alone I received 9 calls all 20 minutes apart.

When I answer to tell them to go $%^& themselves, they either hang up or are silent. I have asked repeatedly how they get my phone number and no answer. I am so sick and tired of try to get off their call list. I am at the point now of considering changing my number all together because the phone calls will not stop.

This is by far the most ridiculous method of business I have ever seen and I wish I knew where the calls were coming from - it would almost be worth the trip to their regional office to show up in person and really give these pieces of #$%@ an honest piece of my mind.

If your mindless employees actually read this - for the last %&$&ING time - STOP CALLING ME. Worthless turds!!!

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Cons:
  • Scamming
  • Business practices
  • Junk mail
Reason of review:
harassment
1 comment
Guest

I am not trying to say this isn't the company that is doing this to you or not but I am based out of Jacksonville, FL and we have an agency that specializes in consulting dealerships on Financing, Warranties, different products that are beneficial to consumers etc. but we only deal specifically BUSINESS TO BUSINESS with the dealerships.

We never call people in the public and harass them asking them to buy a warranty. Unfortunately, we are unable to promote our business( that has been in existence for 20 plus years) via Facebook or a Website because our name is very similar to a company who seems to be doing this to people. Our business name is National Dealer Services and after some digging around it seems that the company that is doing this is based out of Pompano Beach, FL by the name of National Dealer Services of America and they use a variety of different numbers. We have been fighting this for YEARS.

I suspected the same thing as you did that it was Interstate National Dealer Services based on other comments and a quick Google search but after talking with people and getting deeper into research than just Google they say the only thing they can hear on a voicemail is "National Dealer Services" and when you google that and INDS is the first name to pop up people automatically assume it is them.

I am not saying I know for sure but this company is based out of Atlanta and all the calls we received from pissed off people when we did have a Facebook page and Website up for our business seem to be coming from that "954" area code in Pompano Beach.

We have tried all avenues to get them to have to change their name, stop their business, etc. but to no avail. We cannot not change our business name either because of the many years we have been in business and that is how dealerships recognize us.

Like I said before, I am not 100% sure that this is the company doing this to you or the company in Pompano Beach that I referenced but I just wanted to give my opinion from my experiences with customers like yourself who were pissed off and called me 20 times and blasted my company on my Facebook page before we had to take it down because of this other company. So please before you blast a company online please do your due diligence and not just a quick google search of a name of a business you think you heard on your voicemail.

Once you truly know who is behind it please take it to the BBB so that this harassing company can finally get what they deserve and no longer allowed to do business or harass random people all day.

There are numerous threads to back my statements up. I hope they stop calling you and I hope the company is shut down!

I just don't think Interstate National Dealer Services is the culprit in my opinion.

Hope this post helps you and others! -Ryan Kramer National Dealer Services (Jacksonville,FL)

Anonymous
map-marker Camden, South Carolina

Interstate National Dealer Services - Car Warranty Review from Camden, South Carolina

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Very bad service..this company just feeds a bunch of lies and manipulation. My transmission went out on my car 4 months after purchased and they were suppose to cover it completely and I was only to pay $100 deductible.

They told me the transmission had to be torn down in order for a claim to be filed. Which i did authorize the auto shop to do so.

After this was done a claim was processed and then I was told that I had to come up with $1200 for the difference..WHAT KIND OF WARRANTY DOES THIS TO A PERSON. I may have to do voluntary repossesion because I cant afford this.Im so heartbroken.

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Reason of review:
Problems with payment
Anonymous

STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE!!!

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They take advantage of Senior Citizens! They sold my elderly 87 year old mother a VEHICLE REPAIR policy - at her advanced age!

They took $465 from her credit card, and then planned to take $200+ a MONTH after that for a year. My mom didn't understand any of this, and fell for their advertising pitch. She then decided to cancel well within the 30 day cancellation period. We called and spoke with DILLON, who refused to talk with my mother, THE CUSTOMER, with me on the line despite my full POA.

He either put us on hold or mute for 10+ minutes. We hung up and called back. My mother stated twice that she wanted to cancel this policy. Dillion refused to let her cancel, giving her sales pitch after sale pitch.

I interrupted the call and advised him that she twice told him to cancel the policy. He then argued with me and the line was silent. I told my mother we would call the credit card company and BBB, at which time Dillon came back on the call. He had been listening in on mute the entire time.

We once again told him to cancel the policy, at which time he said it was cancelled and a refund would be credited. We didn't trust anything he said by this point, and filed a complaint with the credit card company and BBB. DO NOT BUY ANYTHING FROM THIS PLACE.

Its a scam, they take advantage of the elderly, and they will do anything to avoid cancellation. They should be put out of business.

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Cons:
  • Scamming
  • Taking advantage of the elderly
Reason of review:
There is a Better Business Bureau AND the credit card company has its customers' best interests at heart!
Anonymous
map-marker Brooklyn Center, Minnesota

Pranking me

Some guy keeps calling me and hanging up. I couldn't understand his name but it was from National Dealer's service 651 337 **** .

The last call I received was today 11/3/16 at 4:15 pm. Please put me on your Do Not Call list and I would like you to confirm or I will be calling the police and filing a report. I dont not appreciate a male calling me then after I ask him to place me on the Do Not Call List to then hang up on me. I then did call back twice and nobody would answer the phone.

I did leave a message asking for a call back and I have not received a call back.

Thanks,

Lisa

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Reason of review:
calling then hanging up on me
Anonymous
map-marker Plymouth, Wisconsin

Keep sending me notices

To call 1 88* 395 **** within five days annoying I already have coverage this is a total scam do not call that number. I have gotten at least five notices in the mail I usually through them away but decided to check out the number online and I found this. If anyone gets this notice throw it out, its a total scam I didn't call the number and never would so anyone who gets this notice please throw it in the trash before you end up paying them money for nothing its just not worth it, why do people do this its very annoying much less bothersome. Throw it out.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Coppell, Texas

Spam mail

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they send junk mail to you after you buy a car. I never signed up for anything, and have never even heard of this two bit operation. They get your data from the department of motor vehicles and then send you so much junk mail you will lose your mind. I also really wish pissed consumer would not require a minimum of 100 words in their reviews. This *** company is not worth 100 words and is not worth my time in general. I wish there was a way to make companies like this leave me alone. I just want to stop getting so much dang junk mail.
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Cons:
  • Junk mail
Reason of review:
Poor customer service
Anonymous
map-marker Dallas, Texas

Not a company I would do business with

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I received the warranty notification expiration letter in the mail and it listed the car I had recently purchased. The letter stated to call before a certain date to get the extended warranty. I called because I wanted to compare their price to the manufacturer's warranty I saw on the web. After the first customer service agent explained his Safeguard Auto Warranty selling points and couldn't get me to purchase right then, he put Mr. High Pressure Sales Manager on the phone to try to close the deal. I politely told him I was shopping and comparing deals and his tone got very nasty and he began demeaning the other companies. When I asked to see something in writing to confirm what he was telling me was true, he got angry and started talking over me. He started telling me how I would regret not getting the warranty when I had my first repair bill because the minimum cost of a repair on a Lincoln is $1500.00 and I was making a mistake by not getting this extended warranty. I told him this was my 4th Lincoln and I'm well aware of repair service costs but I wouldn't be doing business with him. I declined his offer and hung up. If they act this way before they get your money, what would it be like after you inked the deal and they had your money?
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Cons:
  • Poor customer service
Reason of review:
Poor customer service
Anonymous
map-marker West Palm Beach, Florida

HORRIBLE COMPANY

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had an issue with my vehicle , towed it to local dealership, it took over 2 months for interstate to get on the same page as my service advisor, they sent out inspectors that couldnt even get the correct engine on the report filed, made false claims that i drove the vehicle with lack of oil and that caused the problem, i gave all supporting maintenance records and even their 1st inspector said the oil level was normal.

The service advisor and service manager at the dealership said this is the worst extended warranty company they have ever had to deal with.

This place is a ripoff , unprofessional, lack of communication, etc..

all they are good at is lying and taking your money

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Loss:
$5500
Cons:
  • Did not follow through with warranty
Reason of review:
Warranty issue

Preferred solution: Full refund

1 comment
Guest

I agree 100% .Im am going through this same issue now.

Anonymous

Scam company

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They are liars. Don't waste your money. STAY AWAY FROM THEM. My son had car problem, but they denied to pay for repair. He purchased platinum package, but just wasted money. His car was in dealer ship almost month. They even didn't bother to send inspector. Then finally when this "Prinz" shown, he said that they are not going to cover repair. Customer service full of rude and ignoring employees. If you have deal with them, be prepare to have pain in a back.
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Reason of review:
Warranty issue
Anonymous
map-marker Ballwin, Missouri

Review in Service Centers and Repairs category from Ballwin, Missouri

You are all confusing the people who send the notices with the people who actually pay your claims. Basically, the notices are not sent by the administrators, just by different marketing companies who may or may not even be affiliated by INDS.

Only reason I say this is because they have paid over 18k in claims on my moms Mercedes. Look them up. 30 yrs plus in business and A plus rated with BBB. Dealerships sell half priced warranties that have limits of liabilities less than what you even paid.

(Pay 2500 and claims top off at 2000). For example. Just thought I would be one of the few who posts something positive about INDS. I run a restaurant and trust me, when its delicious and everything runs smooth nobody posts online, bc its what you expect and hope for.

However, when somebody has a poor experience they go home and warn everybody online how terrible the food/service was and never go there etc. Just be careful when choosing against these, as all dealers are crooks and it is always better to keep your car, even without coverage.

Would you sell your house for half of what you paid after living there for 3 years? Beware of the dealership trap

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1 comment
Guest

when I look online and see 196 complaints and 90 percent of them are the same thing and this company refuses to pay claims claiming everything reported was due to wear & tear, no duh, your are giving warranty for cars with 100,000 miles, everything is going to be wear & tear, but conveniently this is their claim and that's where they screw their customers. How convenient for them, they take your money and put it in their pockets

Anonymous
map-marker Washington, District Of Columbia

Extended Warranty Scam from SafeGuard Auto, Enterprise Financial Group, Interstate Dealer Services

I got two extended warranty scam calls from 855-494-**** within a week. They said they were from SafeGuard Auto, St Charles, MO. The first time they tried to scam me by trying to sell me an Enterprise Financial Group (EFG) fake warranty. EFG crooks are located in Irving, TX and are currently being sued by Minnesota for failing to give consumers refunds required by law. I asked Scott Wesley and Carlos from SafeGuard to stop calling me. But they didn't.

Today, they called me again and this time tried hard to get my credit card number to give them a downpayment on a $2,878 "extended warranty" from Interstate Dealer Services, Atlanta, GA. They falsely claimed it was the same as the manufactures warranty. They turned cartwheels trying to get my credit card number. When I asked to see the warranty, they said I didn't need to see since I had 30 days to look at it and could cancel and get my money back. I persisted and they finally e-mailed me a "specimen" policy which looked pretty worthless to me. I asked them again to stop calling me. I will also file a complaint with the FTC. They need to be prosecuted for these illegal calls and scams.

I suspect they are pulling the same scam as EFG and would refuse to give a refund, claiming you didn't follow cancellation procedures to a T. I feel sorry for anyone who gets duped into buying one of these fake extended warranties. Your chances of getting them to actually pay for a major repair are next to nil.

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27 comments
Guest

*** i think i was scammed 09/19/ 2018 they sounded for real i never got anything from them and now i can't reach them by phone or web

Adolpho Lbr

We are sorry to hear about the inconvenience and the unwanted solicitations you are receiving. We have started to receive a large volume of complaints similar to yours regarding unwanted mail and telephone calls, and want to assure you that we are here to help you.

Interstate National Dealer Services has been an industry leader for 37 years. We are an administrator and provider of service contracts, and assure you that these mailing/calls are not from Interstate. Again, we are sorry to hear about these frustrating solicitations.

Since they misrepresented to you that they were from Interstate, we will need your help to investigate this further.

Any additional information that you are able to provide will help us understand who is doing this, and will be shared with our legal counsel. Please visit http://www.interstatenational.com/pissedconsumer/ to contact us directly.

We have also been informed that our complaints need to be shared with the Vehicle Protection Association. They too want to know about these unwanted solicitations and RoboDialers. To file a complaint, please visit www.vpanet.org.

Thank you for your feedback. We appreciate when customers bring this to our attention.

Guest

I'm currently with this company. Should I just take the lost of my money at this point And drop these guys????

Guest
reply icon Replying to comment of Guest-1280498

Hello I had the same things happen to and I want my money back too. Please contact me

Guest

This just happened to me right now same company, the phone number used the first time was a local number 408 827 ****, the second time was 855 494 ****. I told them they sounded like a scam.

So I told them to remove my information and not call back. I spoke with 1 woman when they had called earlier and could hear a bunch of women in the background making the same calls to other people. It sounded like they are in a small office and they are extremely dodgy when it comes to answering a straight up question. Also tried calling the first number back and it wouldnt even go through.

The second time they called it was a different woman, she really tried to get me to stay on the phone.

I appreciate your post! Thank you so much!

Adolpho Lbr
reply icon Replying to comment of Guest-1263078

We are sorry to hear about the inconvenience and the unwanted solicitations you are receiving. We have started to receive a large volume of complaints similar to yours regarding unwanted mail and telephone calls, and want to assure you that we are here to help you.

Interstate National Dealer Services has been an industry leader for 37 years. We are an administrator and provider of service contracts, and assure you that these mailing/calls are not from Interstate. Again, we are sorry to hear about these frustrating solicitations.

Since they misrepresented to you that they were from Interstate, we will need your help to investigate this further.

Any additional information that you are able to provide will help us understand who is doing this, and will be shared with our legal counsel. Please visit http://www.interstatenational.com/pissedconsumer/ to contact us directly.

We have also been informed that our complaints need to be shared with the Vehicle Protection Association. They too want to know about these unwanted solicitations and RoboDialers. To file a complaint, please visit www.vpanet.org.

Thank you for your feedback. We appreciate when customers bring this to our attention.

Guest

This company is a scam and will not give me my money back!

Guest

I have had my extended VSC policy through EFG now for 3 years and have had a claim paid by them for close to $2500. I don't know where you got your information about the company but they are A+ rated with the BBB and currently following all state and federal regulated laws and policies.

Thank you EFG and Safeguard Auto for providing a service as you do.

My repair came up around Christmas time and it really allowed me to still put Christmas presents under the tree for my children.

Next time you look at a review online or a rating, make sure you look at the correct company, EFG has nothing but a good rating.

Guest
reply icon Replying to comment of Guest-1204664

Dumb, you mean EFG Banking group?? That is the only thing I can find.

Either you make enough to not care what you do with your money(which is ridiculous) or you are in on the shtick. This robotic Christmas garble sure pulls on the heart strings.

Guest

It is fake, weird how they don't have a website? I've been trying to contact the website but nothing an email was sent to me by jtolias@***.com & if you try to google safeguardautodirect.com it's not a real website.

When I called to cancel Kevin called me rude & immature because he kept telling me to just keep them & I kept saying I wanted to cancel it.

It took me 30 minutes to cancel. DO NOT TRUST THEM

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Anonymous
map-marker Dallas, Texas

Receipt

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Keep saying they didn't get receipt...I have faxed it emailed it , called them..continue to tell me that they need a different one...how many can you need with one???????Iv been on the phone with them and emailed them probably over 30 times still get same response. All I paid was the service call...but they want the complete work done , well the rv man sent the one bill to the rv place and sent me one for the service call..i have contacted the rv guy over 10 times and this company kept saying they want more and more..its a service call!!! I paid out of pocket
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Loss:
$90
Cons:
  • Did not follow through with warranty
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Fort Myers, Florida

Interstate National Dealer Services Warranty Review

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I read reviews and purchased a warranty from them and have had now 2 claims that were paid. I disagree with them not covering one part for airbag since it failed due to another covered mechanical problem, however, it does state that this wasn't included on the contract. Everything else was paid with no questions or hassle!
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Reason of review:
Reliable warranty
Skilar Opy
map-marker Spanaway, Washington

Rip off company and dont want to pay for repairs

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I purchased a 2009 Dodge Charger with an extended warranty from INDS. my car had problems cause by water pump going out which caused other problems this warranty company is not trying to pay to fix it.

they are trying to make me pay more then what my warranty cost.

I just don't think that it is fair for this company to be putting me and the repair shop through the hoops. they had me authorize the repair shop for a engine tear down but now they are trying to make me pay for it.

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Cons:
  • Did not follow through with warranty
Reason of review:
IM NOT HAPPY AT ALL
2 comments
Guest

i have my warranty with INDS and even though the repairs are included into my warranty they are asking for reasons on why the modules on the car are failing and of course the repair shop gave them all the info. necessary they are not considering that enough. Very dissappointed and taking this to the next level and filing a complaint with secretary of state, Attorney General, and getting an attorney as well.

Do NOT consider every purchasing their warranty as they are not honoring their part of the deal.

Guest

No it has not been resolved.

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